RETURN AND EXCHANGE POLICY

Last Updated: 6/15/2023

Thank you for shopping at www.youpromall.in

If, for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy. 

The following terms are applicable for any products that you purchased with us.

INTERPRETATION AND DEFINITIONS

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Exchange Policy:

Individual (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to youpromall Located at IN.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to My Site, accessible from www.youpromall.in

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

GENERAL RETURN POLICY

If the product will be refund, returned or exchanged there will be charge on Shipping Fee of Rs,99

Return Handling Fee of Rs,149 per item, and Restocking Fee of Rs,349 per item, which would be applied through a total reduced refund or credit.

Product that are bought from the Physical Stores can’t be returned. All Items are eligible for return exempt the products that are: depended which products

EXCHANGE POLICY

Products can be exchanged for a different size or color variation, provided that such variation is available. Customers are allowed to exchange for item within 3 days. Exchanges exceeding 3 days will not be processed. 

In order to be eligible for exchanges make sure that these following conditions are met:

Product must be returned in its original packaging

Product wasn't used or damaged

Product must include original tags (if applicable)

Product must have the receipt or proof of purchase

You are required to ship back the product if .

You exchanged product will be processed Once items are received and conditions confirmed.

You are given the rights to exchange the item, One time. Provided that all conditions in Exchange Policy are met.

Unfortunately, product that were marked as a gift when purchased is not allowed to be Returned or Exchanged.

Unfortunately, product that were marked as a Bundled when purchased is not allowed to be Returned or Exchanged.

HOW TO INITIATE A RETURN

If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our:

Self-Service Portal: www.youpromall.in

Return & Refund Policy

Nonrefundable Cash on Delivery Charge: An additional fee of Rs 200 for cash on delivery is nonrefundable and applies to all orders without exception.

Refund Policy: In the event that a refund becomes necessary due to specific circumstances, a deduction will be made to cover the shipping cost incurred while dispatching the product to your provided address.

Cash on Delivery Payment: If you opt for cash on delivery, please note that the nonrefundable charge of Rs 200 is an integral part of the payment process.

Order Confirmation: Order confirmation is provided after successful payment processing. At this point, the order is considered binding and cannot be altered or cancelled.

Refund Deduction: Should a refund become necessary, the total amount refunded will be less the shipping cost incurred during the delivery process.

Transparent Payment: All payment options are presented clearly during the checkout process, ensuring you have a full understanding of the charges before completing your order.

Cash on Delivery Charge: The Rs 200 cash on delivery charge is nonrefundable and forms an integral part of the payment for this service

Refund Calculation: In the event of a refund, the refunded amount will be calculated minus the shipping cost associated with sending the product to your designated address.

Cash on Delivery Explanation: The nonrefundable charge of Rs 200 for cash on delivery is part of our policy and applies to all applicable orders.

Order Irreversibility: After the successful completion of payment and order confirmation, the order becomes irreversible and cannot be cancelled or changed.

Refund Calculation Process: If a refund is initiated, the refunded amount will be reduced by the shipping cost associated with delivering the product to your specified address.

Cash on Delivery Nonrefundable Fee: The Rs 200 cash on delivery charge is a nonrefundable component of the payment process, stipulated as part of our terms.

Order Commitment: Once payment is confirmed and the order is processed, it is considered binding. Amendments or cancellations will not be entertained.

Refund Amount Calculation: In the event of a refund, the total amount refunded will be adjusted to exclude the shipping cost associated with product delivery.

You will be updated for their Return Status through their PHONE provided that contact information is recorded to us.

How will I get my refund?Refund will be credited to the same source of payment from which payment was received or in your bank Account, after deducting the cost of return (where applicable), once returned is received. If you desire to return a product, then you shall be entitled to receive only the amount actually paid by you for the purchase of the product. In the event any product is returned, then any offer, promotion, discount applied to such product shall be forfeited.If you have made the payment through your bank account, the refund will be credited to the same bank account from which payment was received after deducting the cost of return (where applicable), once the return is received.E.If you have made the payment as cash on delivery, you will be asked to provide us with your bank account details and the refund amount will be credited to the bank account details provided by you. Youpromall shall not be liable to you in case incorrect bank account details have been provided by you.In case of any discrepancies regarding receipt of refund amount, may request for additional information such as bank statement or any other relevant document.When will I get my refund?Following are the processing timelines after the product is received by us or when the seller notifies us of the receipt of the products. Refund MethodRefund Time FrameCredit Card, Debit Card, Net Banking, UPI Linked Bank Account3-7 Business DaysCash on Delivery (Refund to Bank Account in the event that the conditions for Instant Refund mentioned below are not met)3-7 Business Days after updating the bank account details Instant Refund:Youpromall offers instant refund whereby you will get the refund within 4 (four) hours of the product being picked up and marked by the delivery partners as successfully picked up (“Instant Refund”). The following are the conditions which are required to be met for the return to be eligible for an Instant Refund: Instant Refunds are only available for cash on delivery orders.The product which is being returned should have successfully undergone a quality check by the delivery partners and should have been marked as successfully picked up for return on the systems of Y. reserves the right to not accept the return in the event the product is damaged, incorrect or for such other reasons as deems fit. In the event where the delivery partner is unable to mark the product as successfully picked up in the systems of Meesho, as a result of technical issues, Youpromall shall not be liable to process the Instant Refund. Youpromall shall not be held liable for not processing the Instant Refund for reasons attributable to the delivery partner, which include instances as, product being marked canceled instead of picked up, tracking details not available for the product picked up, etc. In such instances, youpromall may not be able to process the Instant Refund.Instant Refunds will not be processed in case of instances whereby the systems of cannot generate a refund without manual intervention, i.e., it is not a system generated refund. Manual intervention is typically required in the following instances: In the event the refund request is raised for a missing product or a product that was not delivered to the customer. In the event that the delivery partner is unable to update accurate details in the systems of regarding the product that has been picked up including tracking details for the product. In the event the customer has opted for self shipment, for any reason, and not routed the return via the delivery agents assigned by . In the event that the customer has mistakenly returned additional products along with the products for which the return was initiated. Instant Refunds are not available for customers who have purchased products from Resellers on the platform. What if you cancel any order after placing it from our website? If you have placed any prepaid order from Youpromall website and have canceled the order. In this case, your refund will be sent to your account in 2 to 3 days or whatever UPID you enter in our website. Will be sent to that UP ID, but it will cost you refund charges flat 12% . Youpromall may not be able to process Instant Refunds in the event of unavailability of services due to any reason including technical issues and downtime, which may include: (a) downtime in the bank servers which will hamper Youpromall’s ability to process the refunds, (b) downtime in the Youpromall platform or communication channel which disrupts the ability of the delivery partner to update the status of the pick up, or (c) other technical reasons which disrupts the process of return and refunds, as may be applicable.Instant Refunds will not be processed if the bank details or UPI ID is not provided or is inaccurate. reserves the right in its sole discretion to refuse Instant Refund for reasons including but not limited to: (i) any fraud or malpractice committed by the user and detected by at any point of time, (ii) for any other reason that may deem fit. Miscellaneous Please note that all the customer claims and requests for return/refund shall be subject to Youpromall’s satisfaction. Youpromall reserves the right, at its sole discretion, to amend, change, modify, add or remove any portion of this policy at any time without any prior written notice to you. It is your responsibility to review this policy periodically for any updates/ changes.For any further queries regarding return, exchange or refund, please reach out to customer support at youpromall@gmail.com

Note- In case your refund intiate so extra 12% Charges reduce in your full amount but if your transaction transfer amount greater than 9000 So flat Charges 4.5% only

3% Payment Gateway Charges... 

Note- Refund time within 72 hours. 

For more info contact us

Whatsapp Support +918268044445